National ID Over-the-Counter Authentication And Authorization Solutions
OTC: (Over the Counter services)
In the government and business organizations, we would be able to find many Over The Counter (OTC) applications that facilitate services to the end-customer assisted by an operator. For example, in a bank, account opening is an application that is delivered as OTC. This requires the customer to fill-in an application form which in-turn is fed into the online forms by the operator. Often we found that, most of these manual operations are time consuming and prone to errors. ID card integration can improve the speed and efficiency of these OTC applications, as the form filling can be done automatically with the machine readable data from the card.
Challenges in OTC Services:
- Highly error prone: Manual data entry can leave a scope for error
- Time consuming
- Requires physical movement of papers submitted by customers
Magnaquest Solution for OTC services:
OTC applications are integrated with ID-card and associated Toolkit, ID-card itself acting as a valid proof of identity which contains machine readable data of the card holder. This can eliminate some of the redundant processes of manual form filling and associated data entry. Hence, a customer can walk into the counter, insert his card on the card access device provided at the counter, perform fingerprint authentication and request for the specific service he wants to avail. The OTC application form then reads relevant information from the card without needing the operator to enter data manually. In an integrated government scenario, the application would also be able to perform real-time verification of customer from various national databases. These security aspects would reduce the necessity to carry many supporting documents. The overall impact is faster and efficient OTC services, with improved security and reduction of manual errors.
