Express Billing and CRM Modules:
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Order Management: Customer Categorization, Multi-address, Parent-Child hierarchy, Multi-billing frequency, Ad-hoc pricing & discounts, document uploads (example: order copy, address / identity proof, etc.), Standing Instruction (Credit or Debit card details for auto debit periodically), etc.
Product Management: Post paid & Pre-paid / Advance plans, Ala-cart-a / Bundle service offering, Triple play (TV, Internet, Voice) services bundling, Item-wise or bundle pricing and discounts, Customer type & Region specific packaging-pricing-discounting and promotions; Regular-Incremental slab-Bulk slab Rate Plans; Merchandising (example: Magazine sale), etc.
Billing: Multi-service billing, Multi-Billing cycles, Discounts, Taxation (Multi-Tax, Tax-on-Tax)
Payments & Follow-ups: Multi-payment mode (Online Payments, Credit Card, Debit Card, Cheque and Cash), Dunning Process: Collection follow-up stages and user-defined rules (send alerts, suspend premium services, disconnect services, hold billing, etc.)
Customer Care: Trouble Ticketing and work order, Categorization & Prioritization, Auto-Scheduling, Escalations, History details, Third-Party agency / team management, Homes Passed
Inventory & Logistics: Hardware sale or rent, Warranty, Hardware kits, tracking, status, Logistics including material request, transfer and return
Scheduler
- Job Scheduler – To automate jobs such as month-end bill generation, bulk payments uploads, bulk order booking, CDR imports, alerts & reminders, inventory uploads, etc.
- Report Scheduler (MIS reports) – useful to make informed decisions
Subscriber Web Self Care: Change package / services, Event ordering, View bills and payments, Online payments, Ticket Registration, PPC redemption, Top-up & Renewals, Usage details, Modify profile, Change password
Pay per View (PPV) & Video on Demand (VoD): Event creation and cataloging, Real time activation & deactivation, Credit limit, rating.
Integration with Business Systems:
- CAS
- Middleware
- Network Elements
- Payment Gateways
- Online program Guide
- IVRS
